We live in a data-driven world. Almost every transaction and interaction you have with most organisations involves you sharing personal data, such as your name, address and date of birth. You share data online too, every time you visit a website, search for or buy something, use social media or send an email.
Sharing data helps makes life easier, more convenient and connected. But your data is your data. It belongs to you so it's important your data is used only in ways you would reasonably expect, and that it stays safe.
By using this website, you consent to the policy.
We are committed to protecting and respecting any personal data you share with us.
The wording in this document reflects the requirements of the General Data Protection Regulations ('GDPR') and the Data Protection Act, which ensure we, and others, use your information appropriately.
We are responsible for making decisions about the way your information is used and this statement describes what types of data we collect from you, how we use it, how we share it with others, how we can manage the data we hold and how you can contact us.
We will always give you the option not to receive marketing communications from us. We will never send you unsolicited 'junk' email or communications, or share your data with anyone else who might.
We do not sell your data to third parties, but there might be circumstances where we need to share your data with other companies to deliver services, complete transactions, handle complaints or provide you with the information that you have requested.
We may disclose your information to regulatory bodies to enable us to comply with the law.
WHAT DATA DO WE COLLECT?
When you engage with us in a business context, we may collect the following data (but only if it is directly provided to us by you):
The date and time you used our services
Details of transactions between you and us
Any data within correspondence you send to us.
When you use our Online services we collect:
Your IP address
The Internet browser and devices you are using
The website address from which you accessed our website.
We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third-party payment processors that we use. We will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
HOW DO WE USE THIS DATA?
The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you.
In addition, we may use the information for the following purposes:
To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
To inform you of updates to our terms and conditions and policies.
Where you have provided your consent, we may use and process your data to:
To contact you with information about goods and services similar to those that were the subject of a previous sale to you;
To provide information on other parties’ products or services that we feel may be of interest to you;
To send you our e-newsletters from time to time.
You can withdraw your consent at any time by contacting us at firstname.lastname@example.org.
DISCLOSURE OF YOUR INFORMATION
We do not sell your data to third parties.
We take steps to ensure that any third party partners who handle your date comply with data protection legislation and protect your data just as we do. We only disclose personal data that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your data or use aggregated, non-specific data sets where ever possible.
Due to the international nature of modern business technology, there may be some instances where your data is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
There might be circumstances where we need to share your data with other companies to deliver services, complete transactions, handle complaints or provide you with the information that you have requested.
We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
HOW YOU CAN MANAGE THE DATA WE HOLD ABOUT YOU
You have a number of rights in relation to your personal date under data protection law:
- The right as an individual to access your personal data and make corrections and updates if necessary.
- The right to withdraw any consent you have previously given us and ask us to erase the data we hold about you.
- The right to opt out of our processing your personal data for marketing purposes.
- The right to receive the copies of the data you have provided to us.
You can exercise the above rights and/or manage your data by contacting us at email@example.com.
Except in rare cases, we will respond to you with one month after we have received any request.
Any Access request maybe subject to a £10 administration fee to meet our costs in providing these details.
The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.
THIRD PARTY LINKS
You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
What are cookies?
HOW TO COMPLAIN
We hope that we can resolve any query or concern you may raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.
CHANGES TO THE POLICY
We may update our policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.